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Customers are at the heart of business philosophy in this new millennium and an efficient communication with them is essential for success in business.
MEDIA SAT comes to meet your needs providing Call Center services at the highest standards.
Implemented on our own Computer Telephony solution, having the possibility to satisfy promptly all your customization requirements, MEDIA SAT Call Center services have both the necessary technical architectures and experienced phone calls operators, trained in stressing activities.
MEDIA SAT will provide
▪ Modern Call Center facilities especially designed and fully equipped working stations
▪ Professional human operators available 24/7 trained both in Call Center software and understanding the strict requirements of an efficient phone call.
▪Phone numbers allocated to the Call Center can be either normal tariff numbers or toll free numbers (Green Lines)
Call Center Facilities
▪ Predictive Dialling - Our platform analyses call traffic in the Contact Center and automatically places outgoing calls when agents are about to be available . After the agent completes a call the system automatically sends him another one, not wasting time with manual dialling, no answer calls, busy calls or invalid numbers.
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IVR (Interactive Voice Response) - Allows not only to play a recorded message for the callers but also to retrieve pre-recorded information, inform the caller on the queue length, etc.
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Intelligent Call Distribution - several different schemes can be used for selecting an agent like next available, longest idle, skill based distribution, etc.
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Information available to agents - all reports on calls received are registered in the Call Center's Database, each caller having a history report.
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Monitoring - supervisors may join the call and listen undetected by both agent and caller/called party (silent monitoring) or if necessary prompt the agent and remain undetected by the client.
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Recording - Calls can be recorded both at the agent's request and at the supervisor's decision for quality control or call documentation
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Routing - Agents will be able to forward the call to whatever destination they need (e.g. different branch of the company)
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Statistics & Reports - a complete set of Call Center performance statistics will be generated automatically with the frequency required by the customer. Also we can customize the reports according to your needs.
▪ Possibility to promptly increase the number of operators allocated to your project. |
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| Copyright © 2007 Media Sat.
All rights reserved. |
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